FAQ
1. How do I determine my size? We understand the importance of finding the perfect fit. To determine your size, please refer to our comprehensive size guide available on each product page. If you have any further questions or need assistance, don't hesitate to reach out to our customer service team.
2. What is your shipping policy? We offer fast and reliable shipping options to ensure your order reaches you in a timely manner. For detailed information on shipping rates, delivery times, and tracking, please visit our Shipping page.
3. What is your return policy? Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns within 30 days of delivery. Please see our Returns page for more information on our return process and eligibility criteria.
4. Do you offer international shipping? Yes, we ship internationally to select countries. For more information on international shipping rates, delivery times, and customs duties, please visit our International Shipping page.
5. How do I care for my garments? To ensure the longevity of your garments, we recommend following the care instructions provided on the product label. In general, most of our items are machine washable, but we advise washing with similar colors in cold water and avoiding bleach or harsh detergents. For specific care guidelines, please refer to the care instructions on each product page.
6. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. You can track your order by visiting the carrier's website and entering the provided tracking number.
7. How can I contact customer service? Our dedicated customer service team is here to assist you with any inquiries or concerns you may have. You can reach us via email at support@thecoldstone.com or through our Contact Us page. We strive to respond to all inquiries promptly and provide exceptional customer service.
8. Do you offer gift cards? Yes, we offer gift cards for those special occasions. Our gift cards are available in various denominations and can be purchased online. To purchase a gift card or for more information, please visit our Gift Cards page.